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Updated on OCT 11, 2024 (16:12PM)
With this daily updated blog post, we aim to assist our customers in planning their orders effectively, helping you account for waiting times and choose the products that suit your needs best.
Additionally, we use this space to provide updates on delivery speed, unexpected supply shortages, potential supply issues, and other factors that may impact our sourcing capabilities and our service.
Current Order Processing Speed at Sazen: 10 days*
*except for orders that contain Marukyu Koyamaen products.
**days are counted as work days, from Monday to Friday, excluding Weekends and Holidays.
Matcha Supplier Delivery Speed Ratings:
The information provided here outlines the waiting times, the delivery schedules for each manufacturer. Please note that these time frames refer to when specific products arrive at Sazen Tea's dispatch warehouse, not when we will ship your order. This will also indicate the earliest date we can begin preparing your order for dispatch.
- Kanbayashi Shunsho: 1 day
- Hokoen: 1 day
- Maruyasu: 2 days
- Hekisuien: 4 days
- Yamamasa Koyamaen: 7 days
- Horii Shichimeien: 10 days or more (no supply for new matcha orders)
- Marukyu Koyamaen: 25 days or more (no supply for new matcha orders)
* days are counted as work days, from Monday to Friday, excluding Weekends and Holidays.
Service Alert - Recent Factors Affecting Supply
- OCT 8 (Tuesday), 2024 - Horii Shichimeien
>> The company's resources are exhausted, the supply is stopped - OCT 8 (Tuesday), 2024 - Kanbayashi Shunsho
>> Packaging shortage: 40g CAN - estimated stock recovery: OCT 21, 2024 - OCT 4 (Friday), 2024 - Yamamasa Koyamaen
>> Notification of the extension of delivery times - OCT 3 (Thursday), 2024 - Suspension of postal services in Israel and Lebanon (until further notice)
- SEPT 30 (Monday), 2024 - Hekisuien
>> Packaging shortage: 150 g CAN - estimated stock recovery: OCT 7, 2024 - SEPT 25 (Wednesday), 2024 - Marukyu Koyamaen
Due to a severe shortage at the manufacturer, Sazen Tea is suspending sales of Marukyu Koyamaen starting today for an indefinite period.
Items with Supply Shortages Until the Next Shincha Season
- Marukyu Koyamaen’s entire matcha portfolio
- Horii Shichimeien’s entire matcha portfolio
Learn more about the background situation and read our blog: "Where Did All the Matcha Go?"
