Updated on DEC 14, 2024 (23:00 PM, JST)
With this daily updated blog post, we aim to assist our customers in planning their orders effectively, helping you account for waiting times and choose the products that suit your needs best.
Additionally, we use this space to provide updates on delivery speed, unexpected supply shortages, potential supply issues, and other factors that may impact our sourcing capabilities and our service.
Average current order processing speed at Sazen:
10 days*
* Days are counted as work days, from Monday to Friday, excluding Weekends and Holidays.
** Orders containing Marukyu Koyamaen, Horii Shichimeien, Hekisuien and Yamamasa Koyamaen products are delayed with an extended lead time of about 25 days or more. We apologize for the inconvenience it may cause.
Matcha Supplier Delivery Speed Ratings:
The information provided here outlines the waiting times and the delivery schedules for each manufacturer. Please note that these time frames refer to when specific products arrive at Sazen Tea's dispatch warehouse, not when we will ship your order. This will also indicate the earliest date we can begin preparing your order for dispatch.
- Hokoen: 3 days
- Kanbayashi Shunsho: 4 days
- Maruyasu: 4 days
- Ise Cooking Matcha: 10 days
- Hekisuien: 25 days or more (no supply for new matcha orders)
- Yamamasa Koyamaen: 25 days or more (no supply for new matcha orders)
- Horii Shichimeien: 25 days or more (no supply for new matcha orders)
- Marukyu Koyamaen: 25 days or more (no supply for new matcha orders)
* days are counted as work days, from Monday to Friday, excluding Weekends and Holidays.
Service Alert - Recent Factors Affecting Supply
- NOV 26 (Tuesday), 2024 - Kanbayashi Shunsho
>> The 40g tin needed for the packaging has been used up. The packaging material is in production and the manufacturer will be able to restart sales of 40g matcha cans from March, 2025. - NOV 9 (Saturday), 2024 - Hekisuien
>> Sales are suspended for the rest of the year due to heavy workload. Previously placed orders will be fulfilled. - NOV 7 (Thursday), 2024 - Hekisuien
>> The manufacturer reported an extended production time (about 3 weeks) and requested order limitation on matcha products - OCT 22 (Tuesday), 2024 - Yamamasa Koyamaen
At the request of the manufacturer, sales are suspended for the rest of the year due to heavy workload. Previously placed orders will be fulfilled. - OCT 8 (Tuesday), 2024 - Horii Shichimeien
>> The company's resources are exhausted, the supply is stopped. Orders placed before are still serviced. - SEPT 25 (Wednesday), 2024 - Marukyu Koyamaen
Due to a severe shortage at the manufacturer, Sazen Tea is suspending sales of Marukyu Koyamaen for an indefinite period. Orders placed before are still serviced.
Items with Supply Shortages:
- Hekisuien - entire matcha portfolio - SALES SUSPENDED until further notice due to production capacity overload
- Horii Shichimeien - entire matcha portfolio - OUT OF STOCK
- Marukyu Koyamaen - entire matcha portfolio - OUT OF STOCK
- Yamamasa Koyamaen - entire matcha portfolio - SALES SUSPENDED until further notice due to production capacity overload
Learn more about the background of the Japanese matcha supply situation and read our blog: "Where Did All the Matcha Go?"
