Updated on MAR 26, 2025 (12:13 PM, JST)
With this daily updated blog post, we aim to assist our customers in planning their orders effectively, helping you account for waiting times and to choose the products that suit your needs best.
Additionally, we use this space to provide updates on delivery speed, unexpected supply shortages, potential supply issues, and other factors that may impact our sourcing capabilities and our service.
Average current order processing speed at Sazen:
7 days*
* Orders that include Kanbayashi Shunsho Matcha will be delayed by approximately 20 days!
* Days are counted in work days, from Monday to Friday, excluding weekends and holidays.
Matcha Supplier Delivery SChedules:
The information provided here outlines the waiting times and the delivery schedules for each manufacturer. Please note that these time frames refer to when specific products arrive at Sazen Tea's dispatch warehouse from the makers' tea factory. This indicates the earliest date we can begin preparing your order for dispatch.
- Maruyasu:
> Availability: Continuously available
> Current system: Waiting time for the freshly produced products is about 5 days* after ordering - Kanbayashi Shunsho:
> Availability: We replenish the supplies provided by the manufacturer for sale once a month
> Current system: Waiting time for the freshly produced products is about 20 days* after ordering - Hokoen:
> Availability: We replenish the supplies provided by the manufacturer for sale once every week
> Current system: As soon as the supplies arrive, we restock the pieces available. - Hekisuien:
> Availability: We replenish the supplies provided by the manufacturer for sale every two weeks
> Current system: As soon as the supplies arrive, we restock the pieces available. - Yamamasa Koyamaen:
> Availability: We replenish the supplies provided by the manufacturer for sale once a month
> Current system: As soon as the supplies arrive, we restock the pieces available. - Marukyu Koyamaen:
> Availability: No supply from the manufacturer - Horii Shichimeien:
> Availability: No supply from the manufacturer
* days are counted in work days, from Monday to Friday, excluding weekends and holidays.
Service Alert - Recent Factors Affecting Supply
- FEB 21 (Thursday), 2025 - Hokoen
Due to the factory's workload, order-taking has been suspended until Tuesday (FEB 25, 2025).
Weekly sales volume maximum capacity was determined.
- FEB 21 (Thursday), 2025 - Kanbayashi Shunsho
Due to the factory's workload, a daily sales volume maximum capacity was determined.
- FEB 18 (Tuesday), 2025 - Delay on matcha from Kanbayashi Shunsho and Hokoen
The factories have announced a waiting time of more than a week for matcha products.
- FEB 13 (Thursday), 2025 - Kanbayashi Shunsho
An updated inventory maximum has been introduced, so if the number of orders reaches this number, the inventory will be set to zero. The inventory is updated randomly every week. We apologize for the inconvenience.
- FEB 7 (Friday), 2025 - Kanbayashi Shunsho
A daily maximum order quantity has been set, so if the number of orders reaches the daily maximum, the inventory will be set to zero. The inventory is updated every workday. We apologize for the inconvenience.
- FEB 7 (Friday), 2025 - Kanbayashi Shunsho and Hokoen
>> Due to the large number of matcha orders, a limit of 1 product per cart is being introduced. We apologize for any inconvenience and thank you for your understanding!
- JAN 24 (Friday), 2025 - Kanbayashi Shunsho and Hokoen
>> Due to the large number of matcha orders, a limit of 5 products per cart is being introduced, and we are suspending sales of packages of 200 grams or larger in the case of Hokoen. We apologize for any inconvenience and thank you for your understanding! - DEC 26 (Thursday), 2024 - Kanbayashi Shunsho
>> The 20g tin needed for the packaging has been used up. The packaging material is in production and the manufacturer will be able to restart sales of 20g matcha cans from Mid-March, 2025. - NOV 26 (Tuesday), 2024 - Kanbayashi Shunsho
>> The 40g tin needed for the packaging has been used up. The packaging material is in production and the manufacturer will be able to restart sales of 40g matcha cans from Mid-March, 2025. - NOV 9 (Saturday), 2024 - Hekisuien
>> Sales are suspended for the rest of the year due to heavy workload. Previously placed orders will be fulfilled. - OCT 22 (Tuesday), 2024 - Yamamasa Koyamaen
At the request of the manufacturer, sales are suspended for the rest of the year due to heavy workload. Previously placed orders will be fulfilled. - OCT 8 (Tuesday), 2024 - Horii Shichimeien
>> The company's resources are exhausted, the supply is stopped until further notice. - SEPT 25 (Wednesday), 2024 - Marukyu Koyamaen
Due to a severe shortage at the manufacturer, Marukyu Koyamaen matcha sales are suspended for an indefinite period.
Read what to expect from the 2025 tea harvest, when your favorite teas will return, and what’s ahead for the season: "2025 Tea Harvest and Beyond"
